DJI Care Refresh Osmo Action Card
The DJI Care Refresh is a one-year damage insurance plan for your DJI Osmo Action. With this insurance, a large portion of repair costs are covered, making it more cost-effective than having your action cam repaired independently. The insurance covers damage resulting from a defect, improper use, collision, or water damage. Up to two replacements per year are possible (for a small contribution). In addition, DJI Care Refresh provides expert advice on your products whenever you need it. Products are also delivered free of charge. You can also opt for the DJI Care Refresh EXPRESS option for an even faster service.
Regions:
This insurance is available in the following regions: United States; Canada; Europe; Switzerland; Norway; United Kingdom; Australia; Japan; Hong Kong; Taiwan; and China.
How do I activate the DJI Care Refresh Card
1. Go to the activation page: [support.dji.com/care/active](https://support.dji.com/care/active "support.dji.com/care/active")
2. Enter the following details: Serial number of the drone, the activation code of the DJI Care Refresh, and personal information
3. The DJI Care Refresh agreement will be sent to your email address
What are the terms and conditions
The DJI Care Refresh sets out the following conditions for the insurance:
- The action cam has not yet been activated, or has only just been activated
- You must activate the DJI Care Refresh within 30 days of purchase
- Repairs are only valid in the specified regions
- The Care Refresh is not valid on DJI Osmo Action OUTLET products
- The DJI Care Refresh is valid for 1 year (12 months)
How does the repair process work
The process follows these five steps:
1. In the event of a defect or damage, contact DJI via: [www.dji.com/support](https://www.dji.com/support). Here you will find instructions on how to send in your defective or damaged DJI Osmo Action.
2. Submit a repair request via: [www.dji.com/service/repair](https://www.dji.com/service/repair)
3. The request is forwarded to the DJI Repair Centre
4. You then pay a small fee for the replacement. For the first replacement this is €29, and for the second replacement this is €39.
5. Your repaired DJI Osmo Action will be delivered to you free of charge
Important notes on the repair process
- You must be in possession of the DJI Osmo Action and submit it for repair. DJI does not provide compensation in the event of loss of the action cam
- Contact DJI directly yourself. It is possible to arrange the repair through a retailer, but this may result in logistical delays
